How can we help?
Our support team is here to help you get the most out of PhishAlert. Reach out through any of the channels below.
Get in Touch
Email Support
Send us a detailed message and our team will respond within 24 hours.
Response within 24 hours
Send EmailSales Enquiries
Interested in PhishAlert for your organisation? Talk to our sales team.
Mon-Fri, 9 AM - 6 PM GMT
Contact SalesSchedule a Demo
See PhishAlert in action with a personalised walkthrough of the platform.
30-minute session
Request DemoCommon Support Topics
Find help with the most common questions and issues.
Getting Started
- Setting up your PhishAlert account
- Deploying the Outlook add-in or Google add-on
- Inviting team members and assigning roles
- Configuring your first phishing simulation
Platform & Features
- Understanding threat analysis results
- Managing phishing simulations and campaigns
- Viewing reports and analytics dashboards
- Configuring security awareness training
Troubleshooting
- Add-in/add-on not appearing in Outlook or Gmail
- Email reporting not working correctly
- Dashboard data not updating
- User access and permission issues
Account & Billing
- Upgrading or changing your plan
- Adding or removing seats
- Billing and invoice enquiries
- Cancellation and data export
Can't find what you need?
Our team is always happy to help. Send us a message and we'll get back to you as soon as possible.